ClubNexa Support

Help with accounts, player and staff records, parent registration, reports, exports and app access.

Contact

When requesting help, include your club name, device model, Android version, a short explanation of the issue and a screenshot if appropriate. Do not email passwords, complete identification numbers or unnecessary sensitive documents.

Common help topics

Account access

Use “Forgot password” on the sign-in screen for password recovery. Device authentication may use fingerprint, face, PIN, pattern or device password depending on the Android device.

Parent Registration Portal

Confirm the registration link is correct and that the parent has a stable internet connection. Approved submissions should create the corresponding player record and transfer supported documents.

Exports and backups

Allow ClubNexa time to generate large PDF, spreadsheet or ZIP exports. Keep exported files secure because they may contain personal information.

Report a bug

Email the steps that caused the issue, what you expected, what happened instead and whether it can be repeated.

Request account deletion

Visit the account-deletion page for instructions.

Support safety: ClubNexa Support will never ask for your account password by email.